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BLACK FRIDAY IS HERE 🌼 25% OFF EVERYTHING! 🌼 USE CODE: BLACKFRIDAY

    FAQ

    General

    How long will my order take to get to me?

    Depending on your location, delivery will normally be 2-8 business days. Please refer to the product page for any additional delays.

    How can I contact you?

    Please contact us at  info@calmcrew.com

    Do you make kid’s sizes?

    We currently working on our kids range. Please let us know what sizes you require.

     


     

    Heat Pack

    How long do I need to heat my heat pack for?

    Follow the heating instructions on the sewn-in label and read the instruction card supplied before using. 

    Can I wash my heat pack?

    Please do not wash your heat pack. The wheat must not get wet. If you have a stain on the fabric – a gentle alcohol wipe can be used to remove the stain.

    How long should my heat pack last?

    We recommend that you replace your heat pack after 12 months if it has been used regularly. As soon as your heat pack does not retain its heat for as long as it did, it is time to throw it away and purchase a new one, as the wheat is now at its use-by date. If you smell a burning smell it is also time to throw away your heat pack.

     


     

    Essential Oils

    How should I store my oils?

    Essential oils need to be kept away from heat and direct sunlight, as these can destroy some of the active constituents in the essential oil and reduce the quality.

    Do oils go off?

    Providing you’ve kept the oil away from heat and light, your young living essential oil should last you about 5,000 years!

    How much do I get out of my oils?

    3 Drops are all you need to experience a strong scent from your oil pads. Our 10mL bottles contain 200 - 222 drops.

     

     

     


     

    The LUNA Belt

    Does the Luna Belt have a warranty? 

    Yes, a 1 year warranty on any manufacturing faults. Please refer to the manual for any troubleshooting. 

    How hot does the luna belt heat to?

    The luna belt has 3 heating levels, 40°C, 45°C and up to 50°C

    How long will my order take to get to me?

    Depending on your location, delivery will normally be 2-8 business days. Please refer to the product page for any additional delays.

    How can I contact you?

    Please message us on Instagram or contact us here

    Do you make kid’s sizes?

    We currently working on our kids range. Please let us know what sizes you require.

    Why is your jumper so expensive?

    Our jumpers are made of sustainably sourced and high-quality fabrics. They are uniquely customised with double-lined with premium sherpa and teddy fleece. We also make sure we only use ethical manufacturers that are paid an above healthy wage.

    How long do I need to heat my heat pack for?

    Follow the heating instructions on the sewn-in label and read the instruction card supplied before using. 

    Can I wash my heat pack?

    Please do not wash your heat pack. The wheat must not get wet. If you have a stain on the fabric – a gentle alcohol wipe can be used to remove the stain.

    How long should my heat pack last?

    We recommend that you replace your heat pack after 12 months if it has been used regularly. As soon as your heat pack does not retain its heat for as long as it did, it is time to throw it away and purchase a new one, as the wheat is now at its use-by date. If you smell a burning smell it is also time to throw away your heat pack.

    How should I store my oils?

    Essential oils need to be kept away from heat and direct sunlight, as these can destroy some of the active constituents in the essential oil and reduce the quality.

    Do oils go off?

    Providing you’ve kept the oil away from heat and light, your young living essential oil should last you about 5,000 years!

    How much do I get out of my oils?

    3 Drops are all you need to experience a strong scent from your oil pads. Our 10mL bottles contain 200 - 222 drops.

    Didn't find your answer?

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    ()
    purchased Luna Heat & Massage Belt 🥰
    ago check_circle Verified
    ()
    ago check_circle Verified
    ()
    purchased Lola Essential Bundle 🥰
    ago check_circle Verified
    ()
    purchased Besties Bundle 🥰
    ago check_circle Verified
    ()
    ago check_circle Verified